Autohof

UPDATE 2026 NEVER GO TO THIS SERVICE OR TO THIS DEALER!!!! In 2025 service diagnosed the AC and told that there is not enough freon and they refilled it. NOW in 2026 AC is not working again what clearly mean that there is another problem what service even did not wanted to check in 2025. 2025 The cars are good! Unfortunately, the longer we communicate with this dealer, the worse our impressions of the dealer and the brand as a whole! 1. The car is a 2022 Ford PUMA - after 3 years and 12 thousand km of mileage, the coolant in the car ran out. Either this is a quality problem, or it was simply drained during repairs, since there were no complaints about the work before the car was handed over for repairs. 2. Repairs under the insurance company - It felt like they simply forgot about us. Almost two months passed from the moment of assessment to the moment of repair. They remembered about us only when we wrote an email. 3. After repairs - service employees guard the car repair documents as a secret document! We were never provided with an invoice for the repairs! 4. Dealer - the Internet says that the car dealership opens at 7:30. Apparently only if there is an appointment. On 23.04.2025, we stood at the entrance until 08:00, then we were able to go inside. During the time we walked around and looked at the cars, no one approached us, asked us anything or offered us anything. Maybe this is normal, but in my opinion, it should be mandatory for employees to come up and ask if you need any help or if we have any questions. I had a very strange impression, which led to the fact that instead of a Ford Capri that day, I went to look at a car from another manufacturer and chose it. Next year, we plan to change the Ford Puma for something else. We really like the Ford, but the service, unfortunately, only pushes us away from buying it as our next car. I really hope that the dealer will take this review into account and take action.

Perfekte Abwiklung. Vielen Dank an Stefan, der sich Perfekt um alles gekümmert hat.